Shipping policy
ZAFALIA – A Brand of Kerivoo Group
info@kerivoo.com
Order Processing
All orders are processed within 1 to 10 business days (excluding weekends and holidays).
Once your order ships, you will receive a confirmation email with a tracking number.
Free Shipping
We offer free shipping on all orders, with no minimum purchase required.
No hidden fees will be added at checkout.
Tracking & Delivery Issues
A tracking link will be provided once your order is shipped.
If you experience any issues with delivery, you must contact us within 30 days of the shipping date at info@kerivoo.com.
We cannot guarantee assistance with claims made after this period.
Returns & Exchanges
If you're not satisfied with your purchase, you may return or exchange eligible items within 30 days of receiving your order.
Returned items must be:
Unworn, unused, and in their original packaging
Free of damage, stains, or signs of wear
Please refer to our Return Policy (add the proper link on Shopify) for full instructions.
📩 Contact us at info@kerivoo.com for assistance.
International Orders
International customers are responsible for any applicable customs duties, import taxes, or fees imposed by their local government.
Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect addresses. If an order is returned to us, reshipping fees will apply.
Need help? Contact our team anytime at info@kerivoo.com — we’re happy to assist.
Frequently Asked Questions
Do you offer free shipping?
Yes, shipping is 100% free on all orders, with no minimum purchase.
Is Zafalia™ an eco-friendly brand?
Absolutely. At Zafalia™, we are committed to minimizing our environmental footprint through thoughtful material choices, reduced packaging waste, and responsible manufacturing partnerships. Our mission is to offer stylish, comfortable footwear crafted with respect for the planet.
What are the delivery times?
Delivery usually takes 3–10 business days, depending on your location. A tracking number will be sent once your order ships.
Can I return or exchange an item?
Absolutely! You have 30 days after receiving your order to request a return or exchange. The item must be unused and in its original packaging. Contact us at info@kerivoo.com to begin the process.
Do you ship internationally?
We currently offer shipping within Canada and Europe, except for the territories and Newfoundland and Labrador in Canada.
What if I receive a damaged item?
Reach out to us within 30 days with a photo of the product and packaging. We'll quickly offer a suitable solution.
Do the sandals or shoes fit true to size?
Reach out to us within 30 days with a photo of the product and packaging. We'll quickly offer a suitable solution.
How can I contact you?
Email us anytime at info@kerivoo.com — we usually respond within 24 hours (on business days).
Why is the contact email info@kerivoo.com and not a Zafalia-branded address?
Zafalia™ is part of the Kerivoo Group, which manages multiple brands under one umbrella. For simplicity and efficiency, all customer support inquiries are handled through our main address info@kerivoo.com.
Rest assured, your message will be directed to the dedicated Zafalia™ team.