Refund policy
ZAFALIA – A Brand of the Kerivoo Group
Sainte-Marthe-sur-le-Lac, QC, J0N 1P0
info@kerivoo.com
At Zafalia, your satisfaction is our priority. If you’re not fully satisfied with your purchase, you may request a return or exchange within 30 days of the delivery date.
To be eligible for a return, the item must be unused, unworn, and in its original packaging, with no signs of wear, damage, or washing. Please note that items marked as final sale, discounted, or personalized are not eligible for a refund.
To initiate a return, simply contact us at info@kerivoo.com, including your order number and the reason for your return request. We will provide you with the return address and detailed instructions. Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part.
Once we receive and inspect the returned item, we’ll notify you of the approval status. If the return is approved, your refund will be processed to the original payment method within 5 to 10 business days. Please note that original shipping charges are non-refundable.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos attached. We will promptly take care of the issue at no additional cost to you.
If you have any questions or concerns, feel free to reach out to us at info@kerivoo.com. We’re here to ensure your experience with Zafalia is smooth, secure, and enjoyable.
Frequently Asked Questions
Do you offer free shipping?
Yes, shipping is 100% free on all orders, with no minimum purchase.
Is Zafalia™ an eco-friendly brand?
Absolutely. At Zafalia™, we are committed to minimizing our environmental footprint through thoughtful material choices, reduced packaging waste, and responsible manufacturing partnerships. Our mission is to offer stylish, comfortable footwear crafted with respect for the planet.
What are the delivery times?
Delivery usually takes 3–10 business days, depending on your location. A tracking number will be sent once your order ships.
Can I return or exchange an item?
Absolutely! You have 30 days after receiving your order to request a return or exchange. The item must be unused and in its original packaging. Contact us at info@kerivoo.com to begin the process.
Do you ship internationally?
We currently offer shipping within Canada and Europe, except for the territories and Newfoundland and Labrador in Canada.
What if I receive a damaged item?
Reach out to us within 30 days with a photo of the product and packaging. We'll quickly offer a suitable solution.
Do the sandals or shoes fit true to size?
Reach out to us within 30 days with a photo of the product and packaging. We'll quickly offer a suitable solution.
How can I contact you?
Email us anytime at info@kerivoo.com — we usually respond within 24 hours (on business days).
Why is the contact email info@kerivoo.com and not a Zafalia-branded address?
Zafalia™ is part of the Kerivoo Group, which manages multiple brands under one umbrella. For simplicity and efficiency, all customer support inquiries are handled through our main address info@kerivoo.com.
Rest assured, your message will be directed to the dedicated Zafalia™ team.